Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you (“you,” the “Customer,” or the “user”) and KeepTen AI, Inc., a Delaware corporation (“KeepTen,” “we,” “us,” or “our”), governing your access to and use of the KeepTen websites, applications, and AI-powered property-management services (together, the “Service”).

1.Acceptance of these Terms

By creating an account, clicking to accept, or using the Service, you agree to these Terms and to our Privacy Policy and AI Risk Policy, which are incorporated by reference. If you use the Service on behalf of a company or other entity, you represent that you are authorized to bind that entity, and “you” refers to that entity. If you do not agree, do not use the Service.

2.Eligibility & accounts

• You must be at least 18 years old and able to form a binding contract.
• You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity that occurs under your account.
• You must promptly notify us of any unauthorized use or security incident affecting your account.

3.The service

KeepTen is an AI-native property-management platform for independent landlords and small operators. The Service may include AI agents and tools that help you communicate with tenants and vendors, triage and coordinate maintenance and work orders, organize property and leasing information, and route actions for your review and approval. Features evolve over time, and specific capabilities depend on your plan. We may add, change, or remove features at our discretion.

The Service is a software tool. KeepTen is not a property manager, real-estate broker, leasing agent, law firm, accounting firm, collection agency, or consumer-reporting agency, and we do not act as your agent. You remain solely responsible for the management of your properties and for your decisions.

4.AI agents & your control

The Service uses artificial intelligence to generate content (such as draft messages and summaries) and to propose or carry out actions. Important points:

• You configure autonomy. KeepTen provides approval-gate controls that let you decide, per action type, whether an agent may act automatically or must wait for your review and approval. You are responsible for the settings you choose.
• Outputs may be wrong. AI output can be inaccurate, incomplete, outdated, or inappropriate for your situation. You are responsible for reviewing AI output before relying on it or allowing it to be sent or acted upon.
• Not professional advice. Nothing the Service produces is legal, tax, accounting, financial, insurance, or other professional advice. Consult a qualified professional for your specific circumstances.
• You remain the decision-maker. Any action taken through the Service — including any message sent to a tenant or vendor — is attributable to and the responsibility of you, regardless of whether it was generated or executed automatically.

Your use of AI features is also governed by our AI Risk Policy.

5.Your responsibilities & acceptable use

You are responsible for using the Service lawfully and for compliance with all laws that apply to your properties and your relationships with tenants, applicants, and vendors, including without limitation:

• federal, state, and local landlord-tenant, housing, eviction, rent-control, and habitability laws;
• the federal Fair Housing Act and all fair-housing and anti-discrimination laws (you must not use the Service to discriminate against any person or protected class, including in listings, screening, communications, or decisions);
• the Fair Credit Reporting Act and applicable screening, adverse-action, and background-check laws if you use any screening information in connection with the Service;
• consumer-protection, debt-collection, privacy, and electronic-communication laws (see Section 6).

You agree not to: (a) use the Service for any unlawful, harassing, deceptive, or fraudulent purpose; (b) upload content you do not have the right to share, or that is infringing, defamatory, or unlawful; (c) attempt to reverse engineer, scrape, overload, or circumvent the Service or its security; (d) use the Service to build a competing product or to train a competing model; or (e) misrepresent AI output as human-generated where doing so is unlawful or deceptive.

6.Messaging (SMS/email) & consent

The Service can send text messages and emails to tenants, applicants, and vendors on your instruction. When you use these features, you are the sender of those communications and the party responsible for them. You represent and warrant that:

• you have obtained all legally required consents to contact each recipient by SMS and/or email, including any express written consent required by the Telephone Consumer Protection Act (TCPA) and similar laws;
• you will honor opt-out and revocation requests (e.g., STOP/UNSUBSCRIBE) promptly, and you will not message recipients who have opted out;
• your messaging complies with carrier and industry requirements, including A2P 10DLC registration and campaign rules, and applicable content and quiet-hours restrictions.

SMS is delivered through our telecommunications provider; message and data rates may apply to recipients, and we do not guarantee delivery. We may suspend messaging that appears to violate law or carrier rules.

7.Tenant, vendor & third-party data

You may submit information about tenants, applicants, vendors, and others (“Contact Data”). You represent that you have the authority and any required consent or legal basis to provide that data and to have us process it to provide the Service. As between you and KeepTen, you are responsible for the accuracy and lawful handling of Contact Data and for any notices required to be given to those individuals. Our handling of personal information is described in the Privacy Policy.

8.Plans, fees & billing

• Subscriptions. Paid plans are billed on a recurring basis (e.g., monthly) at the rates shown at sign-up, which may be priced per door/unit with a plan minimum. Current pricing is published on our website and may change on a prospective basis.
• Free trials & promotions. We may offer trials or promotional pricing (including limited founder pricing). Unless cancelled before the trial ends, your plan converts to a paid subscription at the then-current rate.
• Auto-renewal. Subscriptions renew automatically until cancelled. You may cancel at any time, effective at the end of the current billing period.
• Payment. Payments are processed by our third-party payment processor; you authorize us and the processor to charge your payment method. You are responsible for applicable taxes.
• Non-payment. We may suspend or limit the Service for overdue amounts.
• Refunds. Except where required by law, fees are non-refundable.

9.Intellectual property & your data

Our IP. KeepTen and its licensors own all rights in the Service, including software, models, designs, and trademarks. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription, subject to these Terms.

Your data. You retain ownership of the data and content you submit (“Customer Data”). You grant us a worldwide, non-exclusive license to host, process, and use Customer Data solely to provide, secure, and improve the Service and as described in the Privacy Policy. We will not sell Customer Data.

Output. Subject to these Terms and any third-party model terms, as between you and KeepTen, you may use AI output generated for your account in connection with your business. Output may not be unique to you, and similar output may be generated for others.

Feedback. If you give us suggestions or feedback, we may use them without restriction or obligation to you.

10.Third-party services

The Service relies on third-party providers (for example, AI model providers, messaging/telecom providers, payment processors, and cloud hosting). Your use may be subject to those providers’ terms, and we are not responsible for third-party services. We may change providers over time.

11.Disclaimers

THE SERVICE AND ALL AI OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT AI OUTPUT WILL BE ACCURATE, COMPLETE, OR COMPLIANT WITH ANY LAW. YOU ARE RESPONSIBLE FOR EVALUATING AND VERIFYING ALL OUTPUT BEFORE RELYING ON IT.

12.Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KEEPTEN AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

13.Indemnification

You will defend, indemnify, and hold harmless KeepTen and its affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your Customer Data or Contact Data; (b) your communications to tenants, applicants, or vendors; (c) your use of the Service or AI output; or (d) your violation of these Terms or of any law, including fair-housing, screening, consumer-protection, or telecommunications laws.

14.Term & termination

These Terms apply while you use the Service. You may stop using the Service and cancel at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or create risk or legal exposure for us or others, or for convenience with reasonable notice. On termination, your right to use the Service ends. We may make Customer Data available for export for a limited period and may then delete it as described in the Privacy Policy. Sections that by their nature should survive (including IP, disclaimers, liability, indemnification, and disputes) survive termination.

15.Disputes & governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. Any dispute will be resolved by binding arbitration on an individual basis, and you and KeepTen waive any right to a jury trial or class action, except that either party may bring claims in small-claims court or seek injunctive relief for IP misuse.

16.Changes

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or in-product notice). Changes are effective when posted unless stated otherwise, and your continued use after the effective date means you accept the updated Terms.

17.General

These Terms, together with the Privacy Policy and AI Risk Policy, are the entire agreement between you and KeepTen regarding the Service. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be sent to your account email.

18.Contact

Questions about these Terms? Contact [email protected].