How it works
You hold your rent.
We hold the phone.
Here's the life of one maintenance request, from a panicked tenant text to a closed work order, and exactly where you are (and aren't) in the loop.
Set your rules, once.
Give each repair category a budget. Anything routine and inside the number can auto-approve; anything over it, or out of the ordinary, waits for you. No budgets set? Then everything asks first. You're never surprised by a bill you didn't bless.
Budgets · Maple St fourplex
Minor issues can also be set to "DIY guidance first," where the AI walks the tenant through it before anyone is dispatched.
2:04 AM. A toilet overflows.
You sleep.
The tenant opens the chat, types two sentences, and sends a photo. AI vision sizes up the damage, asks the one question that matters, and drafts a work order with a cost estimate, all before a human property manager would have seen the voicemail.
Your plumber.
Our coordination.
KeepTen doesn't have a vendor network — you do.The AI picks the right vendor from your preferred list, sends the full work order with photos and the AI's assessment, and negotiates a time that works for the tenant. Vendors get their own portal: job queue, accept/decline, quotes, invoices.
If a vendor goes quiet, KeepTen nudges, then flags them for reassignment, automatically and on urgency-based SLAs. Nobody falls through the cracks because nobody is "waiting to hear back."
Maple St fourplex · urgent · tenant photos + AI assessment attached · tenant available after 8 AM
Your entire job:
one tap over coffee.
This estimate is under your $800 plumbing budget, so it could have auto-approved. But say it wasn't. You'd get this card in the app and by email. Approve, decline, or ask the AI a question about it. That's the whole job.
Every AI reply to your tenant passed a quality audit before sending. Anything that fails is held for a human and you're alerted. And you can take over any conversation, any time, with one tap.
Approval needed · 7:02 AM
Clear blocked main line
Reliable Plumbing · Maple St Unit 2 · this morning
It lands in your inbox too. Approvals that stall get nudged, then escalated.
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